High quality diagnostic tool

2026-01-23    -Customer Review

The Thinkcar ThinkScan 689 a must have tool for car enthusiasts and professionals alike.Its advanced functionality picks up issues cheaper scanners miss, such as detecting a glow plug problem in my Peugeot- The bidirectional capability allows you to perform active tests and send commands to vehicle systems.- With WiFi for effortless updates, an inbuilt Chrome browser for instant fault research, and the ability to email reports directly from the unit, it's a real time-saver.- The touchscreen is responsive, the VIN scan works flawlessly, and the battery life is excellent.- Overall, a top-quality tool with a robust build, steering wheel hanger, and a protective case for storage and transport.Lifetime updates included, making it a worthy investment for any car tinkerer.

5.0 out of 5 stars 5 stars all around. Easy to use. Polished software.

2026-01-15    -Amazon Customer

5 stars for Customer and Tech services!5 stars for ease of hooking up/chat live with Tech Support as we were checking an older car.4.75 stars, so far, on the tool. No hangs!!! More than 8 graphs/values monitored same time.RPM is selectable at all times. (XTool would not allow all combinations, including RPM and individual misfire real-time.). English is very good grammar. Attention to detail in menu descriptions. Easy to use.Any/all cylinder stats selectable.Reason for 4.75 stars on tool: auto detection of VIN at the very start still asks for manual entry on some Hyundai, GM van. Once passed that all good.We are very happy with the scanner. Free upgrades for life!! Def recommend for shade tree and entry pros. 👍🏻

5.0 out of 5 stars Best bang for your buck scanner out there

2026-02-11    -Jaxson jensen

Awesome scanner that has lots of functions and works great! The cord is kind of short so I would definitely recommend the Bluetooth model but the compatibility and features this has is very useful!

1.0 out of 5 stars Inconsistent data streams

2025-12-27    -Amazon Customer

I bought this product hoping it would work, however what I found was just the opposite.When I plugged this in to my 2000 f350, the auto vin search didn't work, so I entered the information manually, (not a big deal). I went to actuations (which is the bidirectional part or tests that this tool claims it can do), "not supported" was the message that came up. Which is a real bummer, cause that reduces this unit to nothing more than something that can read live data streams, which is helpful but severely cripples is usefulness.Next I went to live data streams on the PCM. What i found is the data streams where inconsistent. They would spike up, down, or drop out when viewing them. The pictures show this. The pickup is idling during all this with no check engine light on, running good. This is my daily driver. If you look at the pictures you'll notice that two of the data streams are engine oil temp. and transmission fluid temp., both of which is impossible to spike like that. Also note that I have other scanners that show no spikes in these streams at all, which would be consistent with a good running, no cel, daily driver.So I emailed ThinkCar. I sent them multiple different tests and screen shots. Due to the type of issue I was having they escalated my problem to the engineers. After a week of back and forth, this is thier final email.Dear customer:Hello, I'm sorry for any inconvenience caused to you. This car is a PWM protocol model and cannot download AB data. According to the log, you select the data stream and verify that the software and the special inspection calculation are consistent, and the data stream is consistent. I suggest you choose a test that is more accurate. Thank you,Overall, my experience with thinkcar is not a good one, and when they simply try to blame me for not using thier tool right is thier solution, is disappointing. They claim consistent data when I clearly showed them the opposite.This tool that can't do actuations, had inconsistent data streams, and not good customer service renders this tool nothing more than a expensive frustration.

1.0 out of 5 stars Inconsistent data streams

2026-01-11    -Amazon Customer

I bought this product hoping it would work, however what I found was just the opposite.When I plugged this in to my 2000 f350, the auto vin search didn't work, so I entered the information manually, (not a big deal). I went to actuations (which is the bidirectional part or tests that this tool claims it can do), "not supported" was the message that came up. Which is a real bummer, cause that reduces this unit to nothing more than something that can read live data streams, which is helpful but severely cripples is usefulness.Next I went to live data streams on the PCM. What i found is the data streams where inconsistent. They would spike up, down, or drop out when viewing them. The pictures show this. The pickup is idling during all this with no check engine light on, running good. This is my daily driver. If you look at the pictures you'll notice that two of the data streams are engine oil temp. and transmission fluid temp., both of which is impossible to spike like that. Also note that I have other scanners that show no spikes in these streams at all, which would be consistent with a good running, no cel, daily driver.So I emailed ThinkCar. I sent them multiple different tests and screen shots. Due to the type of issue I was having they escalated my problem to the engineers. After a week of back and forth, this is thier final email.Dear customer:Hello, I'm sorry for any inconvenience caused to you. This car is a PWM protocol model and cannot download AB data. According to the log, you select the data stream and verify that the software and the special inspection calculation are consistent, and the data stream is consistent. I suggest you choose a test that is more accurate. Thank you,Overall, my experience with thinkcar is not a good one, and when they simply try to blame me for not using thier tool right is thier solution, is disappointing. They claim consistent data when I clearly showed them the opposite.This tool that can't do actuations, had inconsistent data streams, and not good customer service renders this tool nothing more than a expensive frustration.

5.0 out of 5 stars Functionality & Price

2026-02-27    -Joseph R Blunt

This is clearly the best car scanner out there.You can’t beat the price if you want it lower wait for Amazon prime day or Black Friday!!🤠

5.0 out of 5 stars Easy to use, programs keys, great support

2026-01-04    -Doc H.

Used this to program a second key for my 2011 ford escape. I am pleased with the automatic scan function and the report it generates. It practically paid for itself just programming a key. UPDATE had a weird glitch it was displaying the wrong voltage, emailed support , got a response in one day and a fix in two .

5.0 out of 5 stars Powerful tool at a great price.

2026-01-04    -Christopher Sarver

Does everything that I was hoping for. The bidirectional tools are great I was able test a module and figure out the problem with ease. Comparable to my buddy’s Autel, and I don’t have to pay for updates. It’s so easy to use. It’s a great tool at a great price.

5.0 out of 5 stars Best bang for your buck scanner out there

2026-02-23    -Jaxson jensen

Awesome scanner that has lots of functions and works great! The cord is kind of short so I would definitely recommend the Bluetooth model but the compatibility and features this has is very useful!

Good fault finder

2026-02-14    -Roo.91

The media could not be loaded. Really brilliant diagnostic kit. East to plug and play. Options to identify car make and model. Brought up old cleared faults as well as new faults linked to the engine management light that annoyingly appeared on our Mercedes. Worked out quickly what it was linked to, save a very expensive garage trip.I havent had much comparison to alternative products but I was very pleased at the user friendly interface and the design and build of the device itself. Comes in a nice carry case too